CUSTOMERS
NOVADAN wants to be the preferred, regional supplier of industrial cleaning and hygiene solutions ensuring a high standard of hygiene and rational cleaning procedures.
| We shall determine and record this by means of:
- Customer satisfaction - Product quality - Complaints - Delivery performance - Environmental impact when using our products - Number of Swan-labelled products |
EMPLOYEES
We want to build a staff of competent employees who are constantly striving to find improvements. A high level of information will secure effective staff performance.
| We shall determine and record this by means of:
- Personal development review
- Information and communication - Competence development - Absenteeism registration - Training programmes - Communication cf. procedure
|
CHAIN OF LOGISTICS
We want to ensure an optimal chain of logistics functioning at high efficiency, a measurable quality level and low consumption of energy and waste. We shall apply appropriate procedures to obtain this objective.
| We shall determine and record this by means of: - Productivity - Production delay - Production deviation - Efficiency of dispatch - Distribution costs
- Month on hand (MOH) - Supplier assessment - Internal audits and deviations
|
ENVIRONMENT AND WORKING ENVIRONMENT
By continuous improvements, we shall strive to act in a responsible to society and environment. This will include compliance with current legislation, authority regulations and Green Network requirements. Furthermore, we shall take precautionary measures against pollution.
| We shall determine and record this by means of:
- Water consumption - Waste water - Waste - Energy - Absenteeism - Workplace accidents - Workplace assessments - Environmental accounts |
